Send us your question by message. If you can, include your account email so we can find you faster.
(19) 4864-1406Support
Talk to us
Questions about your account, the dashboard or the Recebbe app? Pick whichever channel is easiest for you.
Phone
Prefer to talk? Call one of these numbers (in Brazil).
4864 1406State capitals and metro areas0800 000 5680Other locationsFor questions about your account, plan or dashboard. Requests about personal data go to [email protected].
[email protected]Site chat
Use the chat button in the corner of the screen, on any page of the site. The conversation continues on WhatsApp.
Questions
Common questions
I forgot my password. What now?
On the dashboard login screen, tap "Esqueci a senha" (Forgot password) and enter the email you use to log in. We'll send you a 6-digit code so you can create a new password. The direct address is https://app.recebbe.com.br/recuperar-senha.
Which support channel comes with my plan?
It depends on the plan: email support, WhatsApp support or priority support on WhatsApp. The table on the plans page shows the channel for each plan.
How do I delete my account?
The account owner requests deletion under Meu perfil › Excluir conta (My profile › Delete account), in the app or the dashboard, or by email at [email protected]. Deletion waits 7 days, and you can change your mind during that time. The Delete account page explains what is erased and what the law requires us to keep.
I bought from a store that uses Recebbe. Who do I talk to?
Talk to the store first: they made the sale, deliver the product and handle cancellations and refunds. If you can't resolve a request about your data, write to [email protected] and we'll forward it.
Documents
Rules and privacy
Everything that applies to your account and your data is on these pages.