Delete account and data

This translation is provided for convenience. The Portuguese version is the legally binding one: read it in Portuguese.

Summary: the account owner requests deletion under Meu perfil › Excluir conta (My profile › Delete account), in the app or the dashboard, or by email at [email protected]. Deletion waits 7 days, and you can change your mind during that time. After that, we delete or anonymize your data, except what the law requires us to keep.

1. How to request it

In the app or the dashboard

Log in to your account and go to Meu perfil › Excluir conta (My profile › Delete account). Only the account owner can do this. To confirm, we ask for your password and for you to type the account name.

By email

Write to [email protected] from the owner's email registered on the account. That is how we confirm the request is yours. We reply within 15 days, the period the LGPD sets for data access (art. 19, II), which we adopt for all data subject requests.

2. You have 7 days to change your mind

After the request, deletion is scheduled for 7 days. During that time the account keeps working normally, and the owner can cancel the deletion in the dashboard under Meu perfil › Excluir conta › Cancelar exclusão (My profile › Delete account › Cancel deletion).

We send you an email when you request deletion and another when it is completed.

3. If you are part of the team but not the owner

You can delete only your own access, under Meu perfil › Excluir meu acesso (My profile › Delete my access). The company account keeps existing for the owner and the rest of the team.

4. What is deleted or anonymized

• Access: the logins of all users on the account cease to exist, along with passwords, sessions and two-step verification.
• Personal data of the owner and the team: name, email, phone and photo are anonymized.
• Keys and integrations: API keys, webhooks and the credentials for the gateway, invoice issuer, digital contract provider and other integrations are deleted.
• Files: uploaded images and files, such as logo, banners, product images, photos and members area files.
• Content: members area content, testimonials, comments and the history of emails and notifications.
• Sales in progress: payment links, offers, checkouts and coupons go offline. Your customers' active subscriptions are canceled, including at the gateway when it allows.
• Your Recebbe plan: is canceled, and there are no further charges.
• Your buyers' data: phone, IP, browsing data, members area registration and the card token are deleted.

5. What we keep, and for how long

For 5 years, counted from January 1 of the year following the deletion, we keep:

• the records of sales, refunds, subscriptions, commissions, invoices and contracts (amounts, dates and status), linked to an anonymous account identifier;
• the account's CPF or CNPJ;
• for buyers, only what identifies the party in each sale: name, email, CPF or CNPJ and the order address;
• the record that you accepted the terms;
• the Recebbe monthly fee charges.

We keep them because the law requires it and to defend ourselves in any legal proceedings:

• LGPD (Law 13,709/2018), art. 16, I, and art. 7, VI: retention to comply with a legal obligation and to exercise rights in legal proceedings;
• Brazilian National Tax Code, arts. 173, 174 and 195, sole paragraph, and Civil Code, art. 1,194: tax books and documents must be kept until the statute of limitations expires;
• Brazilian Consumer Protection Code (Law 8,078/1990), art. 27: consumers have 5 years to seek compensation for damages.

Access records (IP, date and time) are kept for 6 months, as required by Brazil's Civil Rights Framework for the Internet (Law 12,965/2014, art. 15).

When these periods end, the data is anonymized or deleted.

6. If you bought from a store that uses Recebbe

Decisions about your purchase data are made by the store, which is the controller. Recebbe processes that data on its behalf, as a processor (LGPD, art. 5, VI and VII, and art. 39). So please request deletion directly from the store. If you cannot, write to [email protected] and we will forward your request.

7. Your rights

Under the LGPD (art. 18), you may request confirmation that we process your data, access, correction, anonymization, blocking or deletion, portability, information about who we share it with and withdrawal of consent, among others. For any of these requests, use the same email: [email protected].

See also the Privacy policy, the Terms of use and the Support page.